Room to Respond

Payment, Refund & Cancellation Policy

Effective date: September 4, 2026

Manual invoices and payment

Room to Respond currently uses a manual invoice process for paid services. Submitting an order form requests an invoice; it does not collect payment or immediately activate a service.

Invoices are due within 14 calendar days unless the invoice or a written agreement states otherwise. Full payment is required before full access is granted. Available payment methods will be shown on the invoice.

Prices are stated in U.S. dollars. Any tax that Room to Respond is legally required to collect will be identified on the invoice. Customers are responsible for taxes, fees, or reporting obligations imposed directly on them by their jurisdiction.

Snapshot Plus

A Snapshot Plus order may be cancelled for a full refund before the private Snapshot Plus access link is issued. Because Snapshot Plus provides immediate access to customized digital analysis and action materials, payments are nonrefundable after access has been granted, except where required by law.

Snapshot Plus access remains available online for 12 months after it is issued. Customers may print or save their completed materials during that period.

Self-Guided Team Diagnostic

A Self-Guided Team Diagnostic may be cancelled for a full refund before Owner or Team invitation links are issued. After assessment invitations are issued, the service is considered to have begun and is nonrefundable, except where required by law.

If an organization does not obtain enough team responses to meet the reporting threshold, Room to Respond will work with the purchaser on a reasonable extension or alternate reporting approach. The privacy threshold will not be removed solely to complete a report.

Access to the engagement and online materials remains available for 12 months after invitations are issued. Customers may print or save completed reports provided to them.

Guided Diagnostic & Debrief

A Guided Diagnostic may be cancelled for a full refund before assessment invitations are issued and before consulting work begins. After invitations are issued or customized review has begun, completed assessment and professional-service work is nonrefundable. Any refund for undelivered consulting work will be determined from the work already completed and the applicable written agreement, except where otherwise required by law.

Scheduled consultations may be rescheduled without a fee when at least 48 hours’ notice is provided. Late cancellations or missed sessions may be treated as delivered, although Room to Respond may make an exception for emergencies.

Refund requests

Send requests to emily@udio.org and include the order or invoice number. Approved refunds will normally be returned using the original payment method when practical. Processing times may depend on the financial institution or payment method.

Service concerns

If Room to Respond cannot provide a purchased service, the purchaser may choose a reasonable rescheduling or a refund for the undelivered portion. Contact emily@udio.org promptly if an invoice, access link, or service does not match the accepted order.